Terms of Service
Effective August 3, 2026
These Terms of Service (the “Terms”) govern your access to and use of the ClearLine software, mobile applications, websites and related services (together, the “Service”), provided by ClearLine (“ClearLine”, “we”, “us”). By creating an account, accessing the Service, or clicking to accept, you agree to these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” means that entity.
1. Business use only
The Service is offered solely for commercial and business purposes to pool service operators and their personnel. It is not intended for personal, family or household use, and you agree not to use it for those purposes. You must be at least 18 years old and capable of forming a binding contract.
2. Accounts, organizations and users
Access is organized around an organization account. The individual who creates an organization is its owner and is responsible for it. You are responsible for all activity under your organization, for the accuracy of the information you provide, and for maintaining the confidentiality of credentials. You must notify us promptly at [email protected] of any unauthorized use. You are responsible for your personnel’s compliance with these Terms.
3. Subscriptions, fees and billing
The Service is offered on a free tier and on paid subscription plans described on our pricing page. Paid plans are billed in advance on a recurring monthly basis through our payment processor. Certain plans include usage allowances; usage beyond an allowance is billed as overage at the per-unit rate stated on the pricing page at the time of use.
Fees are stated in U.S. dollars and are exclusive of taxes, which you are responsible for except for taxes on our net income. You authorize us and our payment processor to charge your payment method on a recurring basis until you cancel.
You may cancel at any time; cancellation takes effect at the end of the then-current billing period. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused allowances, or downgrades. We may change pricing on at least thirty (30) days’ notice, effective at your next renewal.
If payment fails, we may suspend or downgrade access after reasonable attempts to collect.
4. The Service is a tool, not professional advice
ClearLine provides software that records readings, calculates suggested chemical dosages, evaluates data against configured regulatory thresholds, generates documents, and applies automated and machine-learning techniques to images and text you submit. The Service does not provide professional, legal, regulatory, engineering, medical or safety advice, and it does not certify compliance with any law or regulation.
Outputs are informational and may be incomplete, delayed or incorrect. Regulatory requirements vary by jurisdiction and change over time. You are solely responsible for determining what the law requires of you, for verifying every output before relying on it, and for all decisions you make.
5. Chemical handling and safety
Pool chemicals are hazardous. Dosage suggestions are estimates derived from data you supply, and their accuracy depends entirely on the accuracy of that data, including water volume. Every dosage suggestion must be independently reviewed and verified by a qualified, appropriately certified operator before any chemical is added to any body of water. You are solely responsible for safe handling, storage, transport, ventilation, personal protective equipment, and compliance with all product labels, safety data sheets and applicable law.
6. Location tracking
The Service includes optional location tracking of personnel during working routes. Whether, when and how to enable it is your decision, and you are solely responsible for the legality of that decision, including any notice, consent, recordkeeping and bargaining obligations owed to your personnel under applicable federal, state and local law.
7. Your representations and warranties
These commitments are material. We rely on them, and they are a condition of your use of the Service. You represent, warrant and covenant, on a continuing basis, that:
- Messaging consent. Before any telephone number is entered into the Service or used to send a message, you have obtained and recorded all consents required by applicable law, including the Telephone Consumer Protection Act and its implementing regulations, and you maintain records of those consents and honor all opt-out requests promptly.
- Personnel consent and notice. Where you enable location tracking, you have given all legally required notice to, and obtained all legally required consent from, each affected individual.
- Qualified review. No chemical dosage suggested by the Service is applied to any body of water without independent review by a qualified, appropriately certified operator.
- Your data. You have all rights necessary to provide the data you submit, including personal information about your customers and personnel, and to authorize our processing of it as described in our Privacy Policy.
- Lawful use. Your use of the Service complies with all laws applicable to you and your business.
8. Acceptable use
You will not: use the Service to violate any law or third-party right; reverse engineer, decompile or attempt to derive source code except to the extent that restriction is unenforceable; resell, sublicense or provide the Service to third parties as a service bureau; circumvent usage limits, rate limits or access controls; upload malicious code; interfere with the integrity or performance of the Service; scrape or bulk-extract data other than your own; or use the Service to develop a competing product.
9. Your data and our data
As between you and ClearLine, you retain all rights in the data you submit. You grant us a worldwide, non-exclusive license to host, process, transmit, display and create derived and aggregated data from it, solely to provide, secure, support and improve the Service. We may use aggregated and de-identified data that does not identify you, your personnel or your customers for any lawful business purpose.
ClearLine and its licensors retain all right, title and interest in the Service, including all software, models, prompts, content and trademarks. No rights are granted except as expressly stated. If you send us feedback or suggestions, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation to you.
10. Third-party services
The Service interoperates with third parties including payment, accounting, mapping, messaging, email and artificial-intelligence providers. Your use of a third-party service is governed by that provider’s terms. We are not responsible for third-party services, their availability, their acts or omissions, or any change or discontinuation of their offerings.
11. Disclaimers and limitation of liability
These limitations apply even if a limited remedy fails of its essential purpose, and form an essential basis of the bargain between us; the fees would be materially higher without them. Some jurisdictions do not allow certain exclusions or limitations, in which case the excluded or limited provision applies to the maximum extent permitted. Nothing in these Terms limits liability for gross negligence, willful misconduct or fraud, or for any liability that cannot be limited or excluded under applicable law.
12. Indemnification
You will defend, indemnify and hold harmless ClearLine and its officers, directors, employees, agents and suppliers from and against any third-party claim, demand, suit, proceeding, loss, liability, damage, fine, penalty, cost and expense (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of any representation, warranty or covenant in Section 7; (b) your data or your use of the Service; (c) any message sent to any person using the Service; (d) any location tracking you enable; (e) any application of any chemical to any body of water; (f) any claim by your personnel or your customers; or (g) your violation of any law or third-party right.
We will notify you of the claim, give you control of the defense with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes any obligation or admission on us without our prior written consent.
13. Dispute resolution — binding arbitration and class waiver
13.1 Informal resolution. Before commencing arbitration, the parties will attempt to resolve the dispute informally for sixty (60) days after written notice describing the dispute and the relief sought, sent to [email protected].
13.2 Agreement to arbitrate. Any dispute, claim or controversy arising out of or relating to these Terms or the Service, including their formation, interpretation, breach, termination, validity or enforceability, will be resolved exclusively by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, before a single arbitrator, seated in Travis County, Texas. The Federal Arbitration Act governs this section. The arbitrator has exclusive authority to resolve any dispute about the scope, applicability or enforceability of this arbitration agreement.
13.3 Class and representative waiver. All claims must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide that relief. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in a court of competent jurisdiction, and all other claims will proceed in arbitration.
13.4 Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.
13.5 Jury waiver. To the extent any dispute proceeds in court rather than arbitration, each party knowingly and irrevocably waives any right to trial by jury.
13.6 Time limit. Any claim must be brought within one (1) year after it accrues, to the extent permitted by law, or it is permanently barred.
13.7 Governing law and venue. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. For any matter not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.
14. Term, suspension and termination
These Terms apply for as long as you use the Service. You may stop at any time. We may suspend or terminate access immediately if you breach these Terms, if required by law, or if your use poses a risk to the Service or to others. We may discontinue the Service or any feature on reasonable notice. On termination, your right to use the Service ends. You are responsible for exporting your data before termination; we may delete it after a reasonable period.
15. Changes to these Terms
We may modify these Terms. If a change is material, we will provide reasonable notice by email or in the Service before it takes effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel.
16. General
Force majeure. Neither party is liable for any failure or delay caused by circumstances beyond its reasonable control.
Severability. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remainder stays in effect.
No waiver. A failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition or sale of assets.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and ClearLine regarding the Service and supersede all prior understandings. Any terms in your purchase order or vendor forms are void.
Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, employment or agency relationship.
Notices. We may give notice by email to your account address or through the Service. Notices to us go to [email protected].
17. Contact
Questions about these Terms: [email protected].